Our Vision

We are here to help people live a better, more enriched life by serving the healthcare needs of their pets. Helping people, helping pets is what we do.

Our Plan

We accomplish this through our network of Veterinary Community Outreaches and Animal Clinics that provide quality veterinary health care that is easily accessible, convenient and affordable to the people of Texas.

Our Values

That serve as our guiding lens for all situations include:

  • doing the right thing, even when nobody is looking
  • using the golden rule with every patient, client and team member
  • choosing to have a positive attitude and creative mindset
  • being honest, even when it is easier to not be
  • being compassionate with others and pets because we all suffer

Our Team at Richland Hills Animal Clinic

  • Clay

  • Operations Manager

What I do at Penny Paws: Ensure our organization is running as smoothly and efficiently as possible in regards to strategic as well as day-to-day operations. Oversee all company products and services to ensure they meet or exceed all of our customer and client’s expectations.

  • Hometown: Arlington Texas    
  • First Pet: a dog named Moe-Zella

Current Pets: A big (18 lbs) White cat named Whitey. Pretty original name huh? And an English Cocker Spaniel named Winston. They are both rescue animals that I adopted from a shelter.

What I like best about helping animals: The best part about helping animals is the look in their eye when they see a human is here to help them. I am sure that all animals know when a person is trying to help them (even when it hurts a little) and are relieved to know they are loved and being cared for. The most precious part of my job is being able to comfort an animal and let them know they are not alone and we are here to help them!

  • Kat

  • Practice Manager

What I do at Penny Paws: Provide leadership to our teams at Richland Hills and Basswood and ensure that the daily operations of the clinics offer a positive client experience.

Hometown: Lisburn, Northern Ireland (Yes, I do still have a wee bit of an accent).

First Pet: Tibbs ( black and white kitty)

Current Pets: Kes and Zen, (Border Collies), Ashley, (Blue Calico kitty)

What I like best about helping animals: I love to see the happiness that pets bring to people. It is so rewarding helping clients to keep their beloved fur-babies fit and healthy.

  • Kelley

  • VCO DFW Auditor/Inventory Specialist

What I do at Penny Paws: Audit files, Prepare our mobile clinic kits and vaccines.

Hometown: Fort Worth, TX

First Pet: Taylor Joy

Current Pets: Fiona Lily, Ava Rose, Herschel James

What I like best about helping animals: Educating pets owners on their needs so they can live a long happy life. I love all animals and would go above and beyond to help them.

  • Candra

  • Basswood Clinic Manager

What I do at Penny Paws: Provide leadership, and guidance to our Basswood Clinic team, and ensure a high quality of client service.

Hometown: Kennedale, TX

First Pet: Bear, a poodle mix

Current Pets: Tyrone, the Boxer!

What I like best about helping animals: Helping Animals has truly become a passion for me. Going home every day, and knowing that I’ve helped a Fur-baby who cannot help themselves is the most rewarding and meaningful feeling in the entire world.

  • Elisa

  • Order Fulfillment Specialist

What I do at Penny Paws: I provide customer service and process all home deliveries for Penny Paws; if you’ve had medication delivered to your home, I packaged it! I also assist in the maintenance of our online store.

Hometown: Floresville, Texas

First Pet: Scrappy and Ginger: a black Chihuahua and a blonde Pekingese

Current Pets: Hank and Drover: a black and white Australian Cattle Dog mix and a black tri-color Australian Shepherd/hound mix. They’re named after the main characters in my favorite childhood book series, “Hank the Cowdog.”

What I like best about helping animals: I love the graciousness and love that animals and their owners show when I’ve helped them. A genuine thank you from one of our clients or appreciative puppy kisses completely make my day.

  • Laurie

  • DFW Office Assistant

What I do at Penny Paws: Assist in the Arlington Office to keep things running smoothly.

Hometown: Fort Worth, TX

First Pet: Caleb (Sheltie)

Current Pets: Gabe, Reese, Baby Kole, Baylee, Piper, and Oliver

What I like best about helping animals: They are heartwarming and they are sweet souls, and I treat them like my kids.

  • Melanie

  • Lead Receptionist

What I do at Penny Paws: Provide leadership and guidance to our great Reception team at the Richland Hills clinic

Hometown: Cawood, North Yorkshire, England

First Pet: Tiny, a mixed breed dog who went from house to house getting fed by all the neighbors!

Current Pets: Bella, 3-year-old Maltipoo with attitude and Bailey, 1-year-old Poodle mix with a pea size brain!

What I like best about helping animals: The joy I see on our clients’ faces when we have helped their pets to start to feel better, and of course all the puppy kisses that I receive on a daily basis!

  • Heather

  • Receptionist / Customer Support

What I do at Penny Paws: Welcome Clients, making them feel at home while they are at the Clinic, answering phones, scheduling appointments and also helping my team members as much as possible with anything they need, all with warm thoughts and a smiling face!

Hometown: Fort Worth, Texas

First Pet: Maximus - Siamese Cat

Current Pets: Lucky & Lily - 2 Cats

What I like best about helping animals: Animals has always been a passion of mine, ever since I was a young girl I have always hoped to land a job in the Veterinarian Field, and I am finally working for my dream job, just knowing every day we make a huge difference in the health and wellness for these sweet babies warms my heart and brings me so much joy!

  • Dr. Heather Dost, D.V.M

  • Veterinarian

What I do at Penny Paws: Vaccinate pets and educate owners on preventative medicine to keep their pets healthy and happy for as long as possible, but also diagnose and treat them when they become ill. I’m also there to alleviate pain and suffering during the animals last moments and provide support to the owners during that difficult time.

Hometown: Phoenix, AZ

First Pet: Cocker spaniel named T.C. who I got on my 10th birthday and lived to be 16 years

Current Pets: Jazabel a 12-year-old pitbull and Hank my 8-year-old three-legged pit bull.

What I like best about helping animals: Being able to see them return to their normal behavior and activity and the happiness it brings to their owners.

  • Robin

  • Accounting Manager/HR

What I do at Penny Paws: I handle all of the bookkeeping and HR for Penny Paws.

Hometown: Steamboat Springs, Colorado

First Pet: A Goat

Current Pets: 6 Dogs – Wyatt, Sadie, Tucker, Turbo, Milo and Charlie and one Cat – Arejay

What I like best about helping animals: The love and appreciation they give in return.

  • Jami

  • Vet Tech Team Leader

What I do at Penny Paws: Provide direction to our awesome team of Veterinary Technicians to ensure that a high standard of care is met for each furry baby that we see at the clinic.

Hometown: Arlington Texas

First Pet: grey tabby named Lazy

Current Pets: 2 conures Weavel and Widget, 3 cats Fluffy, Max, Chloe

What I like best about helping animals: Being able to help a patient that can’t tell me what’s wrong, and comfort owners during a difficult time.

  • Ashley

  • Veterinarian Technician

What I do at Penny Paws: Helping assist the Veterinarian with tasks in doing surgeries, appointments, vaccines, and giving feedback to the veterinarian so she can provide the best treatment for your pet, and help with client education. As well as, making sure clients know the best way to help the recovery and wellness of their fur-baby, and providing the fur-baby with the best of care and leaves with a better experience than past experiences that may have been encountered.

Hometown: Kaufman, TX

First Pet: My first pet was a Labrador retriever mix whose name was Dog Dog. I grew up with from when I was a baby. He was my best friend and my protector. He passed away when I was 16 years old at the age of 15 years. He lived a long life, and his memories will forever live in my heart.

Current Pets: I currently have a total of 3 pets. 1 orange tabby cat, named Pebble, who is by far the most loving and talkative cat I have ever had in my life. 2 dogs who currently live with me as well. They are both female border collie mixes. Their names are Shooter and Leia. They can be the most stubborn dogs I have ever known, but at the end of the day, I still love them unconditionally.

What I like best about helping animals: My passion, I have recently discovered a few years ago, is being able to help animals who need help physically, mentally, and emotionally. When seeing animals who are hurting and sick, and how some don’t get the best care it really breaks my heart. And by being in a clinic, I am able to help sick animals with the best care. To me, it means my life is actually meant for something greater than I could ever imagine. This job, this career is by far the most rewarding and meaningful one in my eyes.

  • Collette

  • Veterinary Technician

What I do at Penny Paws: Assist the doctors in rooms and during surgery. I make sure your pets are comfortable during their time here.

Hometown: Ft. Worth, Texas

First Pet: Joker a Lhasapoo

Current Pets: Arya a mastiff mix, Loki a chih mix, and Nova a pitbull.

What I like best about helping animals: It’s very full filling to help the animals that can’t speak for themselves.

  • Yesi

  • Veterinary Technician Assistant

What I do at Penny Paws: Help get all the information the doctor needs to ensure that they are ready for anything. And to help everyone around me to make sure every patient has a good experience and is well taken care of.

Hometown: Fort Worth, TX

First Pet: Chihuahua

Current Pets: Jev (Half Chihuahua, half dachshund)

What I like best about helping animals: Knowing I did everything I could to ensure that they live a happy and healthy life.

Our Team at Fort Worth Animal Clinic


  • Veterinarian for Basswood Animal Clinic
Dr. Uma Bolla, DVM

What I do at Penny Paws: Veterinarian

Hometown: India

First Pet: Raju a mixed breed dog

Current Pets: None

What I like best about helping animals: I like to see them happy. They are such innocent, gentle creatures.

  • Julie

  • Records Specialist

What I do at Penny Paws: Answer phones and assist our clients with all their pet needs. I do whatever it takes to make our clients happy.

Hometown: Fort Worth, TX

First Pet: Chica

Current Pets: Cookie

What I like best about helping animals: The love they give us in return and being able to help keep our clients happy and smiling.

  • Cassidy

  • Receptionist/Cross training Tech Assistant

What I do at Penny Paws: Welcome clients with friendly smiles, answer calls and make appointments, also try and make each Owner and their babies feel at home.

Hometown: No one ever knows where ‘Cresson, Texas’ is… So I’ll just say, it’s a tiny town that if you blink, you’d miss it.

First Pet: Reeces – My childhood best friend

Current Pets: Axel – My very spoiled Catahoula mix…..Yes, I’m the dog mom that has dog birthday parties.

What I like best about helping animals: Cuddles mostly, and the wet kisses are great too. When I tell people I work at an animal clinic, they get jealous and tell me how lucky I am, Truth is… It does have a lot of perks, cute pups/kittens, getting love daily… There are downsides though because we see animals in pain that can’t do anything or even tell us how they feel, so being able to help them is truly my favorite.

  • Trista

  • Receptionist

What I do at Penny Paws: Greet clients and their pets. Make them feel welcome and comfortable.

Hometown: San Diego, California

First Pet: A Siamese cat named Lucky

Current Pets: Bruno, my sweet Pit Bull

What I like best about helping animals: The thing I enjoy most is making them feel better.

  • Cris Orta

  • Veterinary Technician

What I do at Penny Paws: I help our veterinarians and Penny Paws’ staff ensure your furry family members are well taken care of in their time of need.

Hometown: Corpus Christi, TX

First Pet: A short-haired dachshund/ chihuahua mix named Starr.

Current Pets: No pets currently due to always babysitting all my family’s and friend’s fur babies. However, I do spend most of my time with my niece who is a long-haired dachshund named Mia and my best friend Hudson who is a German spaniel mix.

What I like best about helping animals: Do you know that sensation you experience when you look at your furry loved friend, and can’t keep yourself from smiling? Well, what I like best about helping animals is being a part of the process that enables them to live a long, healthy life where they can continuously receive that loving smile.

  • Evangelina Castro

  • Vet Tech

What I do at Penny Paws: I help ensure pets are getting quality pet care with the help of our amazing doctors. I do anything from placing catheters to cleaning. I love talking to customers and making a bond with not only them but with their sweet pets.

Hometown: Arlington, TX

First Pet: Nala

Current Pets: Nala, my PURRty kitty

What I like best about helping animals: I love seeing the familiar faces of beautiful pets that are getting treated. My favorite part is seeing their behavior change compared to the first visit when the pet was feeling sick. Helping not only the pets but also the people by providing affordable, quality pet care is something I really enjoy about this company. Our practice revolves around helping animals and I am very happy to say that we as a company love what we do.

  • Christian

  • Veterinary Technician

What I do at Penny Paws: assist doctors in surgery and appointment rooms

Hometown: Arlington, TX

First Pet: Max a boxer

Current Pets: (pitbull mix), Nixon (husky)

What I like best about helping animals: I like to educate the clients and be the voice of animals that can’t speak for themselves. It is very rewarding to make an animal feel better after being sick or helping healthy pets stay healthy.

  • Natalie Rolen

  • Veterinary Technician

What I do at Penny Paws: As a technician here at Penny Paws, I assist the doctor with surgeries and exams, educate clients on annual wellness and prevention, and administer treatment as directed by the doctor.

Hometown: Fort Worth, TX

First Pet: Susie, a tortoiseshell Siamese mix

Current Pets: 2 chihuahuas: Romeo and Cecil

What I like best about helping animals: I enjoy helping them live better lives because they constantly give us so much to make our lives better and they deserve it.

  • Christina Condon

  • Receptionist/Tech Assist in-training

What I do at Penny Paws: I answer incoming calls, I check pets in and out, I schedule appointments, on certain days I get to train as tech assist, and I get to meet and pet the best dogs and cats!

Hometown: Colleyville, Texas

First Pet: A boxer puppy named Sweet Pea

Current Pets: A Bloodhound mix named Snickers, a Chihuahua/Rat Terrier mix named Spunky, and a Bearded Dragon named Billie

What I like best about helping animals: I get to meet a ton of new fur babies on a daily basis and give them lots of kisses and pets. When I train for tech assist, I get to help hold the babies and make sure they're comfortable. I love helping out any way I can and seeing the owners happy!

  • Chelsey

  • Veterinary Technician Assistant

What I do at Penny Paws: I assist the technicians and doctors provide quality care to your sweet babies.

Hometown: Fort Worth, Texas

First Pet: Shadow and Pippy, but they were both around way before me.

Current Pets: I have 3 family dogs named Rockette, Mousey, and Tator Face ( I don't know where my sister came up with that name), I have 2 family cats named Survivor and Callie, and a duck named Ms. Waddles.

What I like best about helping animals: I love being able to play with animals all day long but also love knowing that I am contributing to the long, healthy, and happy lives of your pets.